Premium Support Engineer, Tokyo at Replit

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Replit is hiring a premium support engineer, tokyo focused on premium technical support for Replit customers.

Replit

Location: Remote
Employment: FullTime
Work arrangement: remote
Technologies: Python, JavaScript

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Role overview

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.

As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.

You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

Responsibilities

Design, build or support systems for premium technical support for Replit customers.
Collaborate with product, engineering and customer teams.
Improve reliability, troubleshooting, testing, automation and documentation.
Translate technical requirements into maintainable operational outcomes.

Qualifications

Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
4+ years in technical support, developer support, or systems engineering.
Professional fluency in English and Japanese, both written and verbal.
Strong debugging skills with JavaScript, Python, or similar languages.
Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
Familiarity with support tools like Zendesk, Linear, Slack , and internal debugging utilities.
Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
Has used Replit in the last 3 to 6 months.
Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
Continuous learning: Passion for staying current with industry best practices and new technologies
Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:

Technology in this role

Python: Strong debugging skills with JavaScript, Python, or similar .
JavaScript: Strong debugging skills with JavaScript, Python, or similar .
Swift: • Provide swift, high-priority support to Premium customers, responding within strict .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Premium Support Engineer (Tokyo) position at Replit is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional…” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the technical customer-facing area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied promise.

What the responsibilities signal. The posting specifically names “Design, build or support systems for premium technical support for Replit customers.”; “Collaborate with product, engineering and customer teams.”; “Improve reliability, troubleshooting, testing, automation and documentation.”. For each duty, identify a project where you performed comparable work and be ready to describe the context, your own contribution, constraints, decisions, and measurable result. Explain how you moved from the initial need to implementation, review, release or operational follow-through, where those stages apply. If the work involved other teams or users, distinguish your decisions from the group’s contribution. Avoid presenting a technology keyword as proof by itself: connect it to the problem you solved, the scale or complexity involved, and what changed after your work. The source may contain additional duties; review it directly before preparing your application.

How to read the requirements. The listed qualifications include “Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.”; “4+ years in technical support, developer support, or systems engineering.”; “Professional fluency in English and Japanese, both written and verbal.”. Mark each.

Benefits

Remote arrangement and location as stated in the official posting.
Opportunity to work on software products and customer technology operations.

About Replit

Replit builds an AI-powered platform for creating, running and growing software. Its browser-based development environment brings editing, collaboration, execution and deployment into one workflow, while its AI agent helps users turn natural-language ideas into applications and other software projects.

The company’s stated mission is to make software creation accessible to more people, including those without traditional programming backgrounds. This product focus can involve developer tools, cloud workspaces, AI agents, runtime infrastructure and user-facing product design. The posting determines whether the role is focused on AI, platform, product engineering or another team and names the required technical experience.

Employer website

How to apply

Check the original posting to confirm the role is still open before applying.

Check employer posting

Source checked: 2026-11-08

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