Associate Linux Support Engineer at Canonical

Confirmed open

Support Ubuntu and open-source customers across cloud, desktop, server and IoT systems in a globally remote role with a weekend rotation.

Canonical

Search jobs by company: Canonical

Location: Remote
Advertised region: Home based - Worldwide
Work arrangement: remote
Technologies: JavaScript, C++, Linux, Go

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Role overview

Canonical is seeking an early-career Linux support engineer to own technical cases from first contact through resolution. Problems can range from cloud and desktop configuration to server faults and kernel crashes. The employer marks the opening globally remote.

Responsibilities

Receive and manage support cases by phone, email and web, keeping customers informed and meeting service commitments.
Investigate Ubuntu and open-source issues across cloud, desktop, server and IoT products; escalate complex cases to senior engineers when needed.
Use knowledge of the Ubuntu development process to explain the likely path and timing of fixes.
Write and maintain knowledge-base articles and technical notices so solutions can be shared.
Prioritise urgent cases, coordinate with remote colleagues and take part in the regular weekend rotation.

Qualifications

Practical Linux troubleshooting, including logs, stack traces and configuration changes.
Basic experience in at least two of Linux server administration, programming or scripting, networking, and virtualisation or cloud operations.
A technical degree or a well-supported alternative path, strong written and spoken English, and the ability to handle customer-facing pressure.
Availability for international company events twice yearly, potentially lasting up to two weeks each; the employer also states that a background check applies.
Useful additional experience includes KVM, VirtualBox or VMware, open-source desktop systems and contributions to open-source projects.

Technology in this role

JavaScript: • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, .
C++: • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, .
Linux: Canonical is seeking an early-career Linux support engineer to own technical cases from first contact through .
Go: • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, .
C: • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, .
Ruby: • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, .
Bash: • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, .
CAN: Problems can range from cloud and desktop configuration to server faults and kernel .

Role-specific candidate guide

Preparation notes based on the employer’s stated responsibilities and qualifications.

Understanding the scope. This Associate Linux Support Engineer position at Canonical is best assessed through the work described in the employer’s posting, rather than the title alone. The available role overview says: “Canonical is seeking an early-career Linux support engineer to own technical cases from first contact through resolution. Problems can range from cloud and desktop configuration to server faults and kernel crashes. The…” Read that statement together with the responsibilities below to understand the likely balance between delivery, coordination and technical decision-making. The role belongs to the embedded and systems software area, but that label is only a guide to the work; the employer’s own requirements remain decisive. Before applying, check the original listing for reporting lines, product or team assignment, employment terms and any details that may have changed since this copy was checked. Where this page says a fact is not specified, treat it as an open question rather than an implied promise.

What the responsibilities signal. The posting specifically names “Receive and manage support cases by phone, email and web, keeping customers informed and meeting service commitments.”; “Investigate Ubuntu and open-source issues across cloud, desktop, server and IoT products; escalate complex cases to senior engineers when needed.”; “Use knowledge of the Ubuntu development process to explain the likely path and timing of fixes.”. For each duty, identify a project where you performed comparable work and be ready to describe the context, your own contribution, constraints, decisions, and measurable result. Explain how you moved from the initial need to implementation, review, release or operational follow-through, where those stages apply. If the work involved other teams or users, distinguish your decisions from the group’s contribution. Avoid presenting a technology keyword as proof by itself: connect it to the problem you solved, the scale or complexity involved, and what changed after your work. The source may contain additional duties; review it directly before preparing your application.

How to read the requirements. The listed qualifications include “Practical Linux troubleshooting, including logs, stack traces and configuration changes.”; “Basic experience in at least two of Linux server administration, programming or scripting, networking, and virtualisation or cloud operations.”; “A technical degree or a well-supported alternative path, strong written and spoken English, and the ability to handle customer-facing pressure.”.

Benefits

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical publishes Ubuntu and develops open-source software for cloud, connected devices and enterprise infrastructure. Its teams work across countries.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

View source and apply

Source checked: 2026-11-08