Software Engineer - L3 Support at Canonical

Confirmed open

Canonical is hiring a software engineer - l3 support focused on third-level support and engineering for Ubuntu products.

Canonical

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Location: Remote
Advertised region: Home based - Worldwide
Work arrangement: remote
Technologies: Python, C++, Kubernetes, Docker, Linux, Go

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Role overview

Canonical’s L3 engineering team resolves customer issues that require code-level fixes in Ubuntu and its open-source stack. Work spans bare metal, virtualization, containers, storage, networking and cloud applications.

Responsibilities

Investigate complex Ubuntu, kernel, Ceph, OpenStack and Kubernetes problems and provide workarounds or upstream bug fixes.
Develop and backport patches, review code and coordinate with field, support, product and upstream teams.
Improve documentation and tools; travel internationally for meetings and events up to about 10% of work time.

Qualifications

Linux and open-source experience, with Python, Go, C or C++ development on Linux.
Computer science or related technical background and willingness to learn unfamiliar systems.
Clear technical communication and willingness to travel for periodic team events.

Technology in this role

Python: Linux and open-source experience, with Python, Go, C or C++ development on Linux.
Kubernetes: Investigate complex Ubuntu, kernel, Ceph, OpenStack and Kubernetes problems and provide workarounds or upstream bug fixes.

Benefits

The employer lists a USD 2,000 annual learning budget, performance bonus, leave and parental leave, employee assistance and twice-yearly team gatherings.

About Canonical

Canonical publishes Ubuntu and builds commercial and open-source technology for cloud, data, AI and connected-device environments. The company describes itself as globally distributed and says most colleagues work from home.

Employer website

How to apply

Review the original posting and apply through the employer’s careers page.

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Source checked: 2026-11-08

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